We have just completed on the sale of our £1.2m property in Edwalton and I would like to just let you know what an amazing experience we have received with Holden Copley as our agents.
The service from start to finish has been nothing less than exceptional and as I write, I can’t honestly think of any aspect of the service we received that didn’t exceed our expectations. This has been our 4th attempt in as many years to find a buyer and the service you have provided has been like night and day compared with previous agents we have used. In particular, the chain of communication was flawless. We were also blown away when our property was fully marketed in only 4 working days. Absolutely incredible.
Every member of your staff, from Chris, our first point of contact, through to Harry the photographer, the ladies in the West Bridgford sales office and the amazing Lianna, all have provided one of the most efficient, driven, courteous and professional experiences we have known from a sales agent. Liberty went above and beyond too, ensuring that the high number of viewings booked were conducted on the same day, even though this meant she would have to conduct them personally on a Saturday afternoon when the office was closed.
Lianna guided us through what has been one of the most pressurised moves we have experienced with exchange and completion on the same day and only 11 days’ notice to vacate our property. Without her sheer determination to ensure that the sale progressed through to completion, overcoming one obstacle after another yet, at the same time, maintaining the highest level of communication with us, I doubt I would be writing this today.
What ever formula you have created to assemble such a winning combination of professionals I applaud you. Given the success you have achieved for us, your business truly deserves to go from strength to strength and I’ve no doubt it will. I’ve already recommended you to numerous people in the local area!
To sum up, my wife and I will always be grateful to you and your amazing team, thank you so much. We will remember this experience for some time to come, but more for the outstanding service you provided rather than the incredibly stressful process selling a house can be! Please, if you feel it appropriate, pass our sincere thanks to the guys down the line…..credit where credit is due!
Our best wishes to you.
